Our Commitment to Equal Treatment
At Collaborative Care Psychiatry, we adhere to all applicable federal civil rights regulations. We provide care without discrimination based on age, race, color, creed, national origin, ethnicity, religion, marital status, disability, citizenship, medical condition, sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), or any other characteristic protected under federal, state, or local law. Every patient receives the same standard of respectful, quality care.
Accessibility for Patients with Disabilities
We are dedicated to making our psychiatric services accessible to all individuals. In accordance with the Americans with Disabilities Act (ADA), we provide reasonable modifications and accommodations to ensure patients with disabilities can fully access our care, except where such changes would fundamentally alter the nature of our services or impose undue hardship.
How We Support Your Access to Care
For patients with disabilities, we offer:
-
Documents and materials in accessible formats (including large print, audio, and electronic formats)
-
Coordination of qualified sign language interpretation services upon request
-
Additional reasonable modifications to facilitate your access to psychiatric care
For patients who primarily speak languages other than English:
-
Collaboration with you to secure appropriate language interpretation
-
Translation of written materials when available
Ready to request support?
Please reach out to us in advance of your appointment so we can arrange the accommodations you need:
-
Call us: (804) 416-5226
-
Email us: info@collabpsych.care
Early notification helps us ensure everything is in place for your visit.
Concerns About Discrimination or Access?
If you feel that Collaborative Care Psychiatry has not provided appropriate accommodations or has treated you unfairly based on race, color, national origin, age, religion, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), you may file a complaint.
Contact Our Practice Directly
Collaborative Care Psychiatry, LLC
5700 Old Richmond Ave, Suite A-1, Richmond, VA 23226
-
Phone: (804) 416-5226
-
Email: info@collabpsych.care
Complaints may be submitted by mail, phone, or email. Our team is available to assist you through the complaint process if needed.
File a Complaint with Federal Agencies
You also have the right to file a civil rights complaint directly with federal authorities:
U.S. Department of Health and Human Services, Office for Civil Rights
-
Submit online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
-
Call: 1-800-368-1019
-
TDD: 1-800-537-7697
-
Mail to: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201
-
Access complaint forms: http://www.hhs.gov/ocr/office/file/index.html
For ADA-specific complaints:
-
Visit: www.ada.gov
