Understanding Your Coverage
Before your first appointment, contact your insurance company directly to verify your mental health benefits. Important questions to ask:
- What mental health services does my plan cover?
- What's my copay or coinsurance for psychiatric visits?
- Do I need a referral from my primary care doctor?
- What's my coverage for out-of-network providers?
Note About Telehealth: Coverage for telehealth services varies by insurance plan. Please verify your telehealth benefits with your insurance company before your appointment.
Questions About Your Plan?
Insurance can be confusing, and we’re here to help. Feel free to call or email us at (804) 416-5226 or billing@collabpsych.care and we’ll verify whether we accept your specific plan. Coverage details and out-of-pocket costs are determined by your insurance provider.
Out-of-Network Patients
If your insurance isn’t listed as in-network, we can provide a detailed superbill for you to submit to your insurance for potential out-of-network reimbursement.
Credit Card Guidelines
We require all patients to keep a current credit card on file for:
- Co-pays, deductibles, and co-insurance
- Missed appointment or late cancellation fees
- Outstanding balances after insurance processing
You’ll complete a credit card authorization form during registration. Please notify us immediately if your card expires or changes.
Appointment Cancellation Guidelines
We understand that life can be unpredictable. Please reach out as early as possible if you need to reschedule—we’ll do our best to find another time that works for you.
Cancellation Requirements:
- Provide at least 48 business hours’ notice (Monday–Thursday) to cancel or reschedule without a fee.
- Follow-up appointments: $125 late cancellation fee
- New patient intakes: $200 late cancellation fee
No-Show Policy:
- Less than 48 business hours’ notice or missed appointments: missed appointment fee applied.
- Three missed or late-canceled appointments within 12 months may result in discharge from the practice.
Late Arrivals:
- Arriving 10+ minutes late may result in rescheduling and a no-show fee.
- Questions? Call or email our office at (804) 416-5226 or admin@collabpsych.care
Session Rates
Thank you for choosing Collaborative Care Psychiatry for your mental health care. Transparency is important to us, and we want you to understand our session fees.
Standard Self-Pay Rates
We offer self-pay options for all services. Please contact us directly for current session rates — we are happy to discuss pricing before you schedule.
Important Information About Rates
Insurance Billing:
If you’re using insurance, we will bill your insurance company directly on your behalf. Your out-of-pocket costs — including copays, coinsurance, and deductibles — will depend on your specific plan and coverage. We recommend contacting your insurance provider to understand your mental health benefits before your first appointment
Questions About Costs?
We understand that navigating healthcare costs can be confusing. If you have questions, please don’t hesitate to contact our office at (804) 416-5226 or billing@collabpsych.care. We’re here to help!
